Category: Opinions
Why insurance claims payments are slow and what needs to change
Insurers that invest in modernizing how funds are held, moved, and monitored will be the best positioned.
Tech mistakes insurance leaders keep making
Tech isn’t a replacement for strategy or a substitute for process design. And it won’t deliver results without the right people behind it.
Shaping the future of insurance with purpose-driven leadership
The insurance industry can embrace sustainability as a path to meaningful growth, ethical leadership and long-term success.
AI in insurance underwriting: Innovation with intention
Leaders in insurance will succeed by integrating AI with clear goals, strong rules and forward-thinking strategies.
Improving organizational data practices to leverage AI
Several recent studies have found that 78% of global life insurance carriers believe data readiness is the biggest challenge in getting value from AI.
How AI chatbots are revolutionizing insurance customer service
The top areas where AI chatbots are reshaping the insurance customer experience.
Creating a strategy for managing third-party cyber breaches
Addressing the risks from increasing cyberattacks requires more than cyber insurance.
Generative AI innovations and policy interpretation
Gen AI can help policyholders and adjusters better understand the complexities of claims coverage.
Strategies for closing the claims payment gap
Policyholders and claimants expect the payment process to be an easy and transparent aspect of the claim process.
Why GRC programs could benefit cyber insurance
Governance, risk and compliance programs are an under-utilized risk mitigation tool for cyber insurance.
